Policies and notices governing use of the Louvani Jets website, charter enquiries, concierge requests, privacy and third-party aviation arrangements.
Louvani Aviation Group Ltd, trading as Louvani Jets, is a company registered in England and Wales. Louvani Jets provides private aviation sourcing, charter brokerage, itinerary support and concierge-style travel coordination. These policies apply to the Louvani Jets website, online forms, charter enquiries, event travel requests, concierge requests and related communications unless a separate written agreement applies.
Louvani Aviation Group Ltd, trading as Louvani Jets, acts solely as an intermediary between clients and third-party aircraft operators. We do not own, operate, or control any aircraft. All flights are operated by fully licensed and certified air carriers. The operator is solely responsible for the operation, safety, and execution of the flight. Louvani Jets is not liable for delays, cancellations, or operational issues beyond its control. All charter agreements are entered into between the client and the aircraft operator. Quotes are subject to aircraft availability, weather conditions, regulatory approvals, and operational constraints.
The Louvani Jets website is provided for general information, enquiry and marketing purposes only. By using the website, you agree not to misuse it, interfere with its security, introduce malicious code, copy or commercially exploit its content without permission, impersonate another person, submit unlawful or misleading information, or use the website in a way that could damage Louvani Jets, our clients, operators, suppliers or other users.
Louvani Jets acts solely as an intermediary and charter broker between clients and independent third-party aircraft operators. Louvani Jets does not own, operate, maintain, crew, dispatch or control aircraft. Any flight will be performed by a properly licensed and certified air carrier or aircraft operator, and the final contract of carriage, operating terms and safety obligations sit with the relevant operator unless otherwise stated in a signed written agreement.
All quotes, aircraft options, prices, itineraries and availability are indicative until confirmed in writing and, where required, accepted by the client and/or the aircraft operator. Prices may change due to aircraft availability, fuel, airport fees, repositioning, crew costs, taxes, currency movement, de-icing, catering, ground handling, peak-day demand or operator requirements. Payment terms, cancellation charges, refunds, substitution rights and no-show consequences will be set out in the relevant quotation, booking confirmation, operator terms or charter agreement.
The aircraft operator is solely responsible for flight safety, operational control, crew decisions, aircraft airworthiness, route planning, regulatory compliance, passenger acceptance and the performance of the flight. Louvani Jets may assist with sourcing and coordination, but cannot override the decisions of the captain, operator, airport authority, air traffic control, regulator, border authority, security authority or any other competent authority.
Clients and passengers are responsible for providing accurate passenger names, contact details, passport information, visa status, luggage details, pet information, special assistance needs, dangerous goods declarations, medical or mobility requirements and any other details needed to assess and perform a journey. Passengers must comply with all operator instructions, airport rules, security rules, customs and immigration requirements, baggage restrictions, pet travel requirements, smoking policies, alcohol rules and lawful directions from crew or authorities.
Event travel, hospitality access, ground transfers, accommodation, restaurant bookings, yacht-side arrangements, security, helicopter transfers and other concierge services may be arranged through third-party suppliers. Unless expressly agreed in writing, Louvani Jets acts as a coordinator or introducer for those services and does not guarantee third-party availability, admission, suitability, performance, pricing, event schedules, venue rules, access rights, cancellations or changes made by organisers, venues, suppliers or authorities.
Any nautical mile distances, estimated flight durations, route previews, aircraft recommendations, map displays, aircraft suitability notes or journey information displayed on the Louvani Jets website, including within Plan Your Flight, are provided for indicative planning purposes only. Actual routing, flight time, airport suitability, aircraft performance, luggage capacity, departure and arrival times may vary due to weather, wind, air traffic control, airport slots, permitted routing, aircraft type, crew duty limits, fuel requirements, passenger load, baggage load, regulatory approvals and operator decisions.
We collect personal information including name, contact details and travel preferences solely for the purpose of arranging private jet charter services. Your data will never be sold or shared with third parties except where required to fulfil your flight request, including aircraft operators where relevant.
Louvani Jets collects and uses personal information such as names, contact details, itinerary details, passenger preferences, travel requirements, enquiry messages and marketing preferences to respond to enquiries, arrange charter options, coordinate travel services, maintain records, improve our services, comply with legal obligations and protect our legitimate business interests. We may share relevant information with aircraft operators, handling agents, payment providers, professional advisers, technology providers and travel suppliers where necessary to respond to an enquiry or arrange requested services. We do not sell personal data.
Where UK data protection law applies, individuals may have rights to access, correct, erase, restrict or object to certain processing, withdraw consent where processing is based on consent, and complain to the UK Information Commissioner's Office. Some records may need to be retained for legal, accounting, dispute resolution, fraud prevention, safety, aviation, tax or regulatory reasons.
The Louvani Jets website may use cookies or similar technologies to operate the website, remember preferences, support forms, understand website performance, protect security and improve the browsing experience. Essential cookies may be used where needed to provide the website. Non-essential analytics, marketing or tracking technologies should only be used where legally permitted and, where required, after consent has been obtained.
If you opt in to receive Louvani Jets marketing communications, we may contact you about charter services, events, destination ideas, aviation updates and related luxury travel services. You can unsubscribe or withdraw consent at any time by using the unsubscribe method in a message or by contacting Louvani Jets. Service messages about active enquiries, bookings or operational matters are not marketing messages and may still be sent where necessary.
All website text, branding, layout, photography, video, graphics, interface elements, logos and other content are owned by or licensed to Louvani Jets unless stated otherwise. You may view the website for personal or internal business enquiry purposes only. You must not copy, reproduce, scrape, redistribute, modify, sell, frame, publish or commercially exploit website content without prior written permission.
The website may refer to third-party venues, events, aircraft types, destinations, maps, media, social platforms or external websites. Such references are provided for information and do not mean Louvani Jets controls, endorses or accepts responsibility for third-party content, availability, accuracy, safety, legality, pricing, policies or performance. You should review the terms and privacy notices of any third-party provider you use.
To the maximum extent permitted by law, the website and its content are provided on an as-is and as-available basis without any guarantee that they will be uninterrupted, error-free, secure, complete, current or suitable for a particular purpose. Louvani Jets is not liable for indirect, consequential, special, punitive or economic losses, loss of profit, loss of opportunity, loss of data, reputational loss, third-party supplier failures, operator decisions, delays, cancellations, missed connections, event changes, weather disruption, regulatory action or circumstances outside our reasonable control. Nothing in these policies excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
You agree to indemnify and hold harmless Louvani Jets, its directors, employees, contractors and representatives from claims, losses, liabilities, costs, damages and expenses arising from inaccurate information you provide, passenger misconduct, breach of these policies, misuse of the website, breach of third-party terms, unlawful conduct, carriage of prohibited items, failure to hold required travel documents, or any claim made by a passenger, guest, supplier or third party arising from your request or booking except to the extent caused by Louvani Jets' own unlawful conduct or liability that cannot be excluded by law.
Louvani Jets is not responsible for failure or delay caused by events beyond reasonable control, including severe weather, natural events, war, terrorism, civil unrest, strikes, airport closures, air traffic restrictions, aircraft technical issues, crew duty limitations, illness, government action, sanctions, pandemics, cyber incidents, communications failures, supplier insolvency, event cancellation or decisions by operators, captains, airports, regulators or authorities. Where disruption occurs, Louvani Jets may seek alternatives where reasonably possible, but availability and additional costs are not guaranteed.
If you have a complaint, please contact Louvani Jets with enough detail for us to investigate. These policies are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction unless a written agreement states otherwise. Louvani Jets may update these policies from time to time, and the version displayed on this page will apply to website use and enquiries made after publication. These policies are intended as business legal information and should be reviewed by a qualified solicitor before being relied upon as final legal advice.
